The Company and the Licensed Retailers strive to ensure the satisfaction of their customers. In the event of late or non-delivery of your order, if your order is damaged in transit or is incorrect, or you are not satisfied with your order for any other reason, please contact us at help@bubblesofbritain.com.
If you believe you have received flawed wine or an incorrect product, contact us within 7 days of the receipt of the order and we will arrange a return shipment of the wine. Upon arrival back at our facility the product will be subject to a staff evaluation. If it is determined that the wine is flawed or does not match the listing on the website, we will offer a replacement. If the product is sound and was originally shipped as listed on the order, you will be responsible for both the original and return shipping charges and a 10% restocking fee.
In the case of flawed wine, please do not continue to open and try bottles as we can only compensate for the 1st opened bottle. All bottles, opened and unopened, must be returned in order to receive credit.
We fill orders based on the listing of the item not the image displayed. If there is a discrepancy over an image on our website, or you question the image, feel free to contact us prior to placing your order. We will not return or exchange an item based on its presented image.
Once an order has been changed to a status of assembled, it cannot be modified. Once an order has left the Licensed Retailer’s facility, it cannot be cancelled.
If your order returns to the Licensed Retailer’s facility due to unavailability of an adult signature or refusal at the shipping address listed on the order, it will be cancelled and you will be refunded for the bottles returned less our cost of shipping and a 10% restocking fee.